Terms and Conditions

Packyard.dk is owned by:

KB Supply ApS
Esromgade 15
2200 Copenhagen
CVR: 43278177

Tel. no.: +45 35308040
E-mail: info@packyard.dk

Terms and conditions for purchases in the Packyard.dk webshop.
These terms and conditions ("the Conditions"), issued by KB Supply ApS ("the Seller"), apply to any distance selling of the Seller's products ("products" or "the products" or "product") conducted on Packyard.dk ("the webshop"), where the buyer is a consumer, who is a natural person, and who is not acting in a professional capacity ("the Customer").

For businesses, the Seller's general terms and conditions of sale and delivery apply.

To purchase products in the webshop, the Customer must be 18 years of age and possess a valid payment card issued in Denmark. When purchasing goods in the Webshop, the Customer simultaneously accepts the Conditions, and the Customer is therefore obliged to carefully review the Conditions before ordering products in the Webshop. The Customer can read or print the Conditions on the webshop and in the order confirmation.

All agreements between the Customer and the Seller are concluded in Danish, and the agreements are stored by the Seller. The Customer can access the agreements by creating a customer account directly on the Webshop.

The Seller reserves the right to revise and change the Conditions from time to time. The Customer's order will be subject to the Conditions applicable at the time the Customer orders products from the Seller, see section 4. If the Conditions are changed after the Customer's order, but before the order confirmation is sent by the Seller, the Customer will be informed thereof.

1. Seller's Contact Information and Customer Service

Elmegade 22
2200 Copenhagen
CVR: [COMPANY_REG_NR]
Tel. no.: +45 35308040
E-mail: info@packyard.dk

2. Products

The Customer can find information about the Seller's products on the webshop, where a description of the Seller's products is also available. The product offering on the webshop is merely an invitation for the Customer to make an offer by sending an order to the Seller. The agreement is only final when the Seller has accepted the Customer's offer by sending an order confirmation to the Customer, see sections 4 and 5.

Please note that the depiction of a product on the Webshop may not correspond to the product's actual appearance.

3. Price

The price of the Seller's products in the webshop is stated in DKK and includes VAT. The Seller is only bound by the prices stated on the webshop until the time the Seller sends the order confirmation. Until then, the Seller reserves the right to reject the Customer's order. Please note that delivery costs will be added to the price of the products, see sections 4, 5, and 6.

4. Order and Order Confirmation

To purchase a product, the Customer must find the desired product and click "Add to cart". If the Customer wants an overview of what they wish to purchase, the Customer must select "Cart". When the Customer wishes to complete the purchase, the Customer selects either "Login & Order" or "Review & Order", after which the Customer selects delivery and contact information and finishes by selecting "Review & Order". The Customer then receives an overview of the order ("the Order") as well as the total price including VAT and delivery costs. If the Customer wishes to change the order, the Customer must select "Edit Order". If the Customer approves the order, the Customer must accept the conditions by selecting "I accept the terms and conditions" and then selecting "Proceed to Payment". The payment method is chosen and payment information is entered, and "Complete Payment" must be selected.

In connection with placing the order, the Customer receives an order confirmation by e-mail. The Seller hereby confirms receipt of the Customer's offer and that the Seller will examine whether the order can be accommodated.

5. Order Confirmation and Invoice

The Customer receives an order confirmation by e-mail, as an acceptance from the Seller, which should be saved. The order confirmation contains an overview of the Customer's order as well as the Customer's name, address, goods, price, payment terms, delivery location, delivery costs, and the terms accepted by the Customer. If the Customer wishes to view or print the order confirmation, the Customer can log in to their customer account directly on the Webshop, where the order confirmation and invoice can be viewed and printed.

When the order has been dispatched to the Customer, the Customer receives notification thereof along with the final invoice by e-mail, which also includes the delivery costs.

6. Payment

The Customer can pay with the following cards issued in Denmark:

• Dankort
• Visa Dankort
• MasterCard
• JCB
• American Express
• Visa
• Visa Electron

The Customer must enter card number, expiry date, and security code when ordering products. There is no fee for paying with a card on the Webshop. The amount will be debited from the Customer's account when the Seller dispatches the Product/Products to the Customer. The Webshop uses ePay as a payment solution and payment with debit and credit cards via the webshop is secure and certified by the card issuer. All payments are made via an encrypted internet connection.

7. Delivery Location and Delivery Time

The Seller dispatches the order within Denmark 1–2 business days after sending the order confirmation, with the exception of goods for which it is stated that they are special order items with longer delivery times.

The item will be delivered to the Customer's chosen delivery location within 1-3 business days.

When the Customer receives the order, the Customer is encouraged to check that the product/quantity of delivered products corresponds to the Customer's order, and that the product/products and its/their packaging are not damaged or altered in any way. The Seller reserves the right to extend the delivery time in case of force majeure.

Therefore, the Seller shall not be liable in cases of circumstances, as listed non-exhaustively below, which prevent or delay the Seller's compliance with the agreement:

Disruptions in operations due to legislation.

Actions taken by state or public authorities.
Acts of war Terrorism
Strikes
Physical blockades
Lockouts
Fire and natural disasters

In these cases, both parties are entitled to have their contractual obligation postponed until the problem has ceased, or alternatively, the parties are entitled to cancel the agreement wholly or partially without incurring any liability in the event that the problems cause the fulfillment of the contractual obligations to be delayed by more than six (6) months.

All goods are shipped with GLS.

Cancellation can be made in writing and sent by e-mail to: info@packyard.dk

8. Right of Withdrawal

The Customer (consumer) has a 30-day right of withdrawal, which runs from the time the Customer or a third party designated by the Customer, but not the carrier, receives the product(s), or gets physical possession of the last item, in the case of an agreement concerning several different items ordered in a single order and delivered individually. The Customer is liable for any deterioration of the product's value due to handling of the product(s) other than what is necessary to establish the nature, characteristics, and functioning of the product(s). This is the case, among other things, if the product(s) has been used, worn, altered, or washed, or if the original tags/labels have been removed or have been removed and reattached. Missing original packaging may constitute a reduction in value, so to ensure receipt of a full refund, it is recommended that the item be returned in its original packaging.

To withdraw from the purchase, the Customer must give an explicit statement to the Seller within 14 days of receipt. The Customer can print a withdrawal form directly from the Webshop, which can be completed and sent to the Seller at the e-mail address: info@packyard.dk

You cannot withdraw from the purchase simply by refusing to accept the item without simultaneously giving us clear notification of this.

You bear the risk for the item from the time of its delivery.

Partial withdrawal from purchase

If you have purchased several items from us, you have the option to return one or more items, even if they were purchased under a single order. Please note that you will not receive a refund for delivery costs if you withdraw from part of your purchase.

Return

When exercising the right of withdrawal, the Customer is obliged to send or deliver the delivered product(s) to the Seller without undue delay and no later than 14 days after the date on which the Customer has notified the Seller of their decision to exercise the right of withdrawal. The Seller is obliged to refund the full price of the product(s) returned by the Customer, including delivery costs (however, not additional costs resulting from your own choice of a delivery method other than the cheapest form of standard delivery that we offer), provided that the value of the product(s) has not been diminished as a result of handling the product(s) other than what is necessary to establish the nature, characteristics, and functioning of the product(s). The Seller reserves the right to offset such a reduction in value, determined at the Seller's discretion, when refunding the purchase price.

The Customer bears the costs of returning the product(s), and the incurred costs are not reimbursed by the Seller. It is possible to order a cheap return label through our return portal. Read more here: https://retur.pakkelabels.dk/packyard

The Seller's refund will be made using the same payment method as was used for the payment of the purchase price. The Buyer is not entitled to interest on the refund amount. The refund must be made as soon as possible and no later than 14 days after the Customer has informed the Seller that the Customer wishes to exercise their right of withdrawal. However, the Seller is entitled to withhold the refund until the Seller has received the product(s) back from the Customer, or until the Customer has provided documentation that the Product(s) has been returned, whichever is earlier.

The Seller will send an e-mail to the Customer when the refund has been processed.

If you withdraw from the purchase, the item must be sent to:

Packyard
Elmegade 22
2200 Copenhagen

You can also cancel the purchase by giving clear notification and delivering it in person to the address above.

We do not accept packages sent without delivery or packages sent cash on delivery.

9. Complaints

The rules in the Danish Sale of Goods Act (Consolidated Act no. 140 of February 12, 2014) regarding defects in products apply to the purchase of products from the seller, which are covered by the scope of the Sale of Goods Act. The customer has a 24-month right to complain if the product is defective or faulty upon delivery. It is a requirement that the complaint is justified, and that the defect did not arise as a result of incorrect use of the product or other damaging behavior. The customer can download, read, save, or print a complaint form on the webshop, for use in complaining about the item. The complaint form can be completed and sent by e-mail to: info@packyard.dk

A complaint must be made within a reasonable time after the customer has discovered the defect in the product. If a complaint is made within two months after the defect is discovered, the complaint will always be timely. The seller assesses whether the customer's complaint is justified, and if so, whether the customer is entitled to have the product repaired, exchanged, a price reduction, or a refund. Once the complaint has been processed, the seller will send an e-mail to the customer with the seller's assessment of whether the complaint is justified or not.

If the complaint is justified, the seller will cover reasonable shipping costs in connection with the customer's return of the product. The item must always be sent back in proper packaging, and remember to get a receipt for shipment so that we can refund your shipping costs.

The item is sent/delivered to:

Packyard
Elmegade 22
2200 Copenhagen

When returning the item, please describe the problem as detailed as possible.

We do not accept packages without distribution or packages sent cash on delivery.

10. Choice of Law and Jurisdiction

The Agreement shall be governed by and construed in accordance with Danish law without regard to Danish rules concerning private international law to the extent that the application of such rules would lead to a choice of law other than Danish law. Any dispute that may arise in connection with the Agreement and that cannot be resolved amicably between the Parties shall be brought before the court at the consumer's jurisdiction. The Customer also has the right to bring the dispute before the court in the jurisdiction where the Customer resides.

PRIVACY POLICY

General

When you communicate with us via Packyard.dk, we – as both data processor and data controller – collect and process information about you. We take the protection of your personal data very seriously, and therefore wish to provide you with clarity on how we process your personal data.

The data controller for Packyard.dk is KB Supply ApS.

Below you can read about what personal data we collect, what we use the information for, how long we keep it, and whether we share the information with others.

What personal data do we collect?

We collect, among other things, your name, email address, address, and other information that you may provide to us in connection with an order on our website, when you subscribe to our newsletters, or when you write to us via Packyard.dk. In addition, we collect information using cookies.

What do we use your personal data for?

We use your personal data to process your order and send your goods, handle complaints, send you newsletters and contact you when you have requested it. In addition, we also use your personal data to answer any inquiries you may have and to improve the content of the Website. The information may also be used to compile statistics about the users of the website.

Do we disclose your personal data to others?

In certain cases, we will disclose the personal data you provide via the website. Disclosure will take place to the extent and to those necessary to perform the service you request, for example, in connection with the delivery of your order or similar services that require us to use your information. Your personal data may, for example, be disclosed to: (i) suppliers we collaborate with to support our business (e.g., service providers, technical support, delivery services, and financial institutions); or (ii) in connection with the sale, assignment, or other transfer of the content of the website; or (iii) if required by law, a court order, or applicable legislation. As our business grows, we may sell and buy companies or assets. In connection with such transactions, customer information is generally one of the most attractive business assets. Personal data collected with reference to this privacy policy will, in such cases, be transferred to those who acquire us or assets belonging to us or to companies that we may acquire.

How long do we store your information?

We store your personal data for as long as necessary to provide the service you have requested, or for as long as required by applicable law, after which your personal data will be deleted.

Personal data is registered with KB Supply ApS and stored for five years, after which the information is deleted.

What security measures do we use?

We use technical and organizational security measures such as data and transmission encryption to protect your personal data against manipulation, loss, destruction, or access by unauthorized persons. Our security procedures are continuously reviewed based on the latest technological developments. However, we cannot guarantee that they are fully protected against anyone who wishes and succeeds in circumventing security measures and gaining access to information transferred via the internet, e.g., via e-mail.

What rights do you have under the personal data law?

You have the right to receive information about the processing of your personal data, and you also have the right to ask us to correct, block or delete personal data that is incorrect. You also have the right to request that your personal data not be used or transferred to third parties for commercial or statistical purposes. You also have the opportunity to complain to the Danish Data Protection Agency. If you have such a request, you are welcome to contact us. Our contact information is at the top of the page.

As a registered user with KB Supply ApS, you always have the right to object to the registration. You also have the right to insight into what information is registered about you. You have these rights according to the personal data law and inquiries in connection with this should be directed to: info@packyard.dk

Can we change the privacy policy?

We reserve the right to make changes to this policy at any time. You should therefore regularly visit this page to check for any changes. You can check this by looking at the date at the bottom of the page. By continuing to use/visit the website, you accept these changes.

Do you have questions?

If you have any questions or comments, please feel free to contact us. Our contact information is at the top of the page.

Payment Security

Packyard.dk takes our customers' security seriously and uses PCI-certified providers to handle credit and debit card payments on Packyard.dk. To handle payments on Packyard.dk, ePay's payment gateway, which is certified according to the PCI standard, is used. ePay's systems are monitored around the clock, and all communication concerning money and card data is encrypted.

Shipping & Delivery.

We offer free shipping on all orders. All goods are shipped with GLS and delivered to the selected parcel shop, which occurs during your shopping flow. Or directly to your door.

Right to Complain

If you wish to complain about your purchase, you must contact Packyard. If we cannot find a solution, you can submit a complaint to the relevant boards in the area, provided that the conditions for doing so are met.

Center for Klageløsning
Nævnenes Hus
Toldboden 2
8800 Viborg
www.forbrug.dk

If you are a consumer residing in an EU country other than Denmark, you can lodge a complaint with the European Commission's online complaint portal here - http://ec.europa.eu/odr

The terms and conditions were last updated on 18.07.2017