Terms and Conditions

Company information

Packyard is managed and operated by:

Playground ApS
Esromgade 15
2200, Copenhagen N

Business RegNo. / VAT: DK37858838
Phone: +45 3530 8040
Mail: info@packyard.com


1. Payment

Currently we only accept payments by VISA, VISA / Dankort, MasterCard or MobilePay.
There are no payment fees on Packyard.com

The amount will be deducted on your account as soon as the goods are shipped from our warehouse. There can never be deducted an amount greater than the one you have approved.

If we can’t deliver your whole order, we will only deduct the amount for the goods we can actually deliver.


2. Defects

Prices are subject to clerical or typographical errors, for styles and prices on Packyard.com, and sold out and obsolete items and sizes.


3. Order submission

Once you have placed an order on Packyard.com, you will automatically receive a mail where it is clear which styles you just ordered. This mail is not a confirmation of your order and there are not entered a legally binding agreement between you and Packyard.

Only after you have received the order confirmation mail confirming which styles we can deliver to you there is entered an agreement.

If you have not received your order confirmation, please check your inbox for unwanted/spam mails as our order confirmations unfortunately sometimes ends there.
If that is not the case, please contact us at info@packyard.com or +45 35, so we can help you.


4. Delivery

Packyard.com delivers worldwide. We deliver with GLS in Denmark and use different carriers for shipments to all other countries. We work with carriers like: UPS, GLS, DHL & more. We will choose the carrier on price and delivery time.

· The delivery time in Denmark is usually 1-3 working days after you have received your order confirmation.
· For delivery in the Nordic countries and within the EU, it will typically take 5-7 working days.
· The delivery time outside the EU is usually 10-14 working days, depending on the recipient country.

For deliveries outside Denmark, the given country’s postal service will deliver the package to the provided delivery address. If you are not home to receive the package, the postal service will leave a notification where it appears, where you can pick up your package.


5. Right of withdrawal

You always have 30 days to regret your order when you shop at Packyard.com no matter which products you purchased.
The withdrawal period will expire 30 days after you have received your order. If you regret your purchase, you can refuse to accept the package or completely fail to retrieve it.
You can also send your order return for free to our warehouse with the enclosed GLS return label. Please note that this is only for orders with delivery in Denmark.
If your order was originally sent to an address outside Denmark, you have to contact our customer service at online@Packyard.com for the exact return procedure.
You can also choose to exchange or return your item in one of our three physical stores in Denmark. Remember to bring the enclosed invoice.


6. Return of goods

You have 30 days to return your order starting from the day you received it. Obviously, the items must be unused and in its original packaging, so the items have not been impaired.

If the return goods are used, we have to reject your wish to return them.
You can therefore only try the products on, but not take them into use. Just as if you had bought the products in a physical store.

You can return your order in our Flagship store or by sending the order back to the Return address below. The customer has to pay all cost associated with the returning of the goods.

The cheapest shipping method will typically be using your local post office.
Make sure the shipment is customs cleared and insured in case it will get lost on its way to Denmark.

Please note that we do not receive packages sent by COD or shipments to be picked up at the post office.

Remember always to pack the product securely in a box when you send it back, so the product and the original shoebox will not be damaged during transport. You can by advantage use the cardboard box you originally received the goods in.

Please return to this address:
Att.: Returns
Elmegade 22
2200, Copenhagen N


7. Recovery of amounts

If you regret your purchase within 30 days, you will of course get back the amount you paid to Packyard.

The repayment will be made to the same credit card you used when ordering if you send the product back to us. As soon as your return order is received and recorded in our warehouse we will refund the money to your account.

If you choose to return your purchase in one of our stores, you will receive a confirmation on the return, but no withdrawal. The amount will be refunded on your credit card like if you had sent it.

Be aware of approx. 3 business days before the money is back on your account.


8. Complaints

When you shop at Packyard.com, you always have 2 years of warranty.

If you think your product has a defect, you must immediately contact our customer service at info@packyard.com.

In addition, please send pictures of the error and proof that the goods purchased from us in form of your invoice or order confirmation together with a clear description of what the problem is about.

Then we will get back to you with the further procedure.

The warranty does not cover defects, damage or usage that has arisen because of lacking maintenance and inappropriate use of the product.


9. Personal data and cookies

When you make an order at Packyard.com, Packyard needs your informations including name, address, phone number, e-mail address and payment data, in order to make it possible for us to to deliver your order to you, and to provide you with the progress of your order. If you want to read more about how we handle and use data, as well as information about your rights, please refer to our privacy policy here.

Packyard uses cookies to keep track of the items you have addded to the shopping cart, general statistics about the use of the website. A cookie is a small text file that is stored on the computer you use when ordering at our website. Packyard.com may contain links to other websites that are outside of Packyard’s control. Packyard cannot assume responsibility for your privacy or for the content of these websites. Packyard offers these links only to make it easier for you to find more information on specific topics. Information about the items ordered from such websites is not included in the description of the items ordered in the agreement between you and us (Packyard). If you want to read more about our use of cookies, as well as how to delete them, please see our cookie declaration here.